These Terms of Service (hereinafter "Terms") regulate the relationship between the Seller (Operator) of the MoleHole service (hereinafter "Seller" or "We") and the user (hereinafter "User") when using the VPN service (hereinafter "Service"). The Seller operates within the European Union (Germany).
1. General Provisions
- 1.1. By using the MoleHole Service, the User confirms their agreement to the conditions of these Terms.
- 1.2. The Seller reserves the right to make changes to the Terms without prior notice to the User.
- 1.3. Continued use of the Service after changes constitutes acceptance of the new conditions.
- 1.4. These Terms are an integral part of the Public Offer Agreement and the Privacy Policy. In case of discrepancies, the Offer conditions prevail; the Privacy Policy applies to matters of personal data processing.
2. Services and Usage
MoleHole provides VPN services, including encrypted connections and traffic routing for personal, lawful purposes. The Service is not intended for illegal circumvention of restrictions and does not guarantee anonymity.
The Service may provide additional free services (bypass methods, special protocols, optimizations) that are not part of the paid plan. Due to actions by government authorities, ISPs, technical limitations, or regulatory requirements, such services may be changed or disabled at any time without notice or compensation.
The User undertakes to use the Service in compliance with applicable laws and not to infringe upon the rights of third parties. It is prohibited to use the Service for distributing malware, spam, or other illegal acts.
3. Registration and Security
- 3.1. Registration may be required to access the full functionality of the Service.
- 3.2. The User is responsible for the security of their account data and access keys.
- 3.3. The Seller is not responsible for the consequences of unauthorized access to the User's account.
4. Payment and Plans
- 4.1. Services are provided on a paid basis according to the selected plan.
- 4.2. All payments are made through secure payment systems.
- 4.3. A refund is possible in accordance with the refund policy. The service is considered rendered upon providing access to VPN servers and the possibility of an encrypted connection; changes or discontinuation of experimental features are not grounds for a refund.
Important Refund Conditions:
- A refund is only possible if the service was not actually used.
- If traffic volume of 1 MB or more is used, the service is considered rendered; no refund will be issued.
- Fees from payment systems and banks are not refunded.
- If the selected plan has automatic renewal, the User may cancel it before the start of the next billing period via the Telegram bot.
Refunds are made in accordance with the Refund Policy and the conditions of the Public Offer Agreement.
5. Liability of Parties
The Seller makes reasonable efforts to maintain the functionality of the Service; availability depends on the functioning of third parties (Data Centers, ISPs, Payment and Messenger Platforms). Short interruptions due to maintenance, accidents, traffic/protocol blocks, actions/inactions of third parties, and/or regulatory requirements are permissible and are not considered a failure to provide services.
The User is responsible for complying with the laws of their country/region when using the Service and for the content sent/received. The Seller is not liable for the inability to use the Service for reasons beyond its control, including outages by providers, restrictive measures by government authorities, and platform owners.
6. Confidentiality
The Seller undertakes not to disclose the User's personal data, except in cases provided by law. Details on personal data processing are set out in the Privacy Policy.
7. Age Restrictions and Resale Ban
- 7.1. The Service is not intended for persons under 16 years of age. By using the Service, the User confirms that they are 16 years of age or older; otherwise, use of the Service is prohibited.
- 7.2. It is prohibited to resell, transfer, rent, publish, or otherwise provide access to the account, keys, configurations, or QR codes to third parties. Use is permitted only for personal purposes within the selected plan.
8. Acceptable Use (AUP)
The User undertakes to comply with the applicable laws of their country/region and is responsible for the content of transmitted and received data.
It is prohibited to use the Service for:
- Mass mailing of spam, DDoS attacks, port scanning, password cracking, malware distribution;
- Using P2P protocols (e.g., BitTorrent).
- Copyright and other rights violations;
- Distribution of extremist, terrorist, pornographic, and other prohibited materials;
- Circumventing technical protection and access restrictions, if prohibited by applicable law;
- Cryptocurrency mining without agreement.
It is prohibited to create an abnormally high load on the Service infrastructure. If abnormal traffic is detected, the Service reserves the right to restrict or terminate the provision of services without a refund. It is prohibited to transfer, resell, or share access keys, configurations, or QR codes with third parties; shared use beyond the selected plan is not allowed.
9. Suspension and Termination
The Seller is entitled to suspend or restrict the provision of services without prior notice and, if necessary, terminate access in cases of:
- (a) violation of these Terms, Section 8 (AUP), or the law;
- (b) transfer/resale of access to third parties;
- (c) untimely payment;
- (d) detection or justified suspicion of fraud or actions causing damage to the Seller's or third parties' infrastructure;
- (e) initiating a payment dispute (chargeback);
- (f) receiving mandatory requirements from rights holders, providers, regulators, courts, or law enforcement agencies.
10. Force Majeure
The Parties are released from liability for partial or complete failure to fulfill their obligations under the Terms if such failure is caused by circumstances of force majeure that the Parties could not foresee or prevent (including, but not limited to: accidents and disruptions in power grids and communication networks, mass Internet failures, DDoS attacks, acts/actions of government authorities, blocks by providers and platform owners, strikes, natural disasters, military actions, emergencies).
The Party for which impossibility of fulfillment has arisen is obliged to notify the other Party within a reasonable time; the period for fulfilling obligations is extended for the duration of the specified circumstances and their consequences.
11. Blocks and Restrictions by Third Parties
The Service is not responsible for restrictions, blocks, filtering, and other actions by government authorities, ISPs, data centers, and other third parties. The User is aware that such restrictions may completely or partially hinder the operation of the Service.
Nevertheless, the Service makes reasonable efforts to maintain the operation of paid services for as long as technically possible. The Service does not guarantee circumvention of blocks or constant availability of IP addresses and servers.
12. Dispute Resolution and Final Provisions
12.1. The Parties establish a mandatory pre-trial (claim) settlement procedure: the claim is sent via support channels, response time — 10 (ten) calendar days.
12.2. These Terms are governed by the law of the Federal Republic of Germany. All disputes are subject to resolution in the courts at the Seller's place of registration, unless otherwise provided by imperative norms of consumer protection laws.
12.3. If any provision of the Terms is recognized as invalid, this does not affect the validity of the remaining provisions.
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By using the MoleHole Service, You confirm that you have read and agree to the conditions of these Terms, as well as the Privacy Policy and the Public Offer Agreement.